Insurance Data Protection and GDPR
Practical insurance data protection support for insurers, brokers and managing general agents, from claims and health data to third-party arrangements and pricing models.
GDPR for Insurance Companies
Insurance relies on personal data at every stage, from quotes and underwriting to policy administration, claims and renewals. Much of it is sensitive, including health information, criminal offence data and details about third parties who are not your customers.
We help insurers, brokers and managing general agents understand their GDPR obligations and put proportionate controls around the processing that matters most. That includes lawful bases for special category data, transparency for claimants and third parties, and clear roles across the distribution chain.
Our services for insurers and brokers
In insurance, personal data carries particular regulatory sensitivity, from the volume and type of data processed to the expectations of the people it belongs to. We provide data protection compliance consulting tailored to those realities, combining expert-level knowledge of data protection law with practical, sector-aware advice on policy, training, incident management and regulatory risk. Whether you need a compliance framework built from scratch or an existing one reviewed and strengthened, we help insurers and brokers meet their obligations with confidence and put data protection into practice.
Data Protection Across the Insurance Chain
Personal data in insurance rarely stays in one place. It moves between brokers, insurers, reinsurers, claims handlers, loss adjusters, fraud databases and service providers.
We help you map those flows, confirm who is acting as controller or processor, and put the right contracts and due diligence in place. Our insurance data protection support can also cover data retention, subject access requests from policyholders and claimants, international transfers and breach readiness.
Pricing, Profiling and Automated Decisions
Underwriting and pricing increasingly use data models, external data sources and automated decisions. These can bring higher risk for individuals and extra obligations for you.
We help insurers assess this processing through Data Protection Impact Assessments (DPIAs), explain it clearly to customers and keep meaningful human involvement where decisions have significant effects. The aim is data protection that supports your regulatory relationships, including with the Financial Conduct Authority (FCA), rather than working against them.
Handling Health and Claims Data
Claims and underwriting often involve health information and other special category data. We help you identify the right conditions for processing, limit access to what each role needs and set retention periods you can justify.
Working with Brokers and Third Parties
Clear roles and contracts reduce risk across the chain. We review controller and processor arrangements, supplier due diligence and data sharing with partners so responsibilities are documented and understood.
Insurance Data Protection FAQs
Insurance data protection covers how insurers, brokers and intermediaries collect, use, share and retain personal data across quotes, underwriting, policy administration and claims, including special category data such as health information.
GDPR applies to insurance companies whenever they process personal data about customers, claimants, beneficiaries, employees or other individuals. Insurers need a lawful basis for each purpose, extra conditions for special category data, clear privacy information and appropriate security and retention.
Why organisations choose us
Senior expertise
You work directly with an experienced data protection consultant, not a junior team. The person who scopes your project is the person who delivers it.
Clear communication
We explain what the law requires, what it means for you and what to do next, in plain English.
Practical, proportionate advice
We focus on what matters for your organisation: risk-based recommendations and documents your team will actually use.
Tailored to your organisation
We shape our work around your size, sector, systems and appetite for risk.
Not sure this is the right place to start?
The free review tells you where you stand across the whole organisation, and what's worth doing first. It's the same starting point for every engagement we run.