GDPR for Hospitality, Hotels and Venues
Practical GDPR hospitality support for hotels, restaurants, bars and leisure venues, from guest bookings and marketing to CCTV and staff data.
GDPR Hospitality Compliance
Hospitality businesses collect personal data at almost every touchpoint, including bookings, check-in, payments, loyalty schemes, Wi-Fi sign-ups, feedback and events.
We help hotels, restaurants and leisure venues understand their GDPR responsibilities and put practical arrangements in place across front-of-house and back-office teams. That includes clear privacy information for guests, sensible retention periods and secure handling of payment and identity details.
Our services for hospitality businesses
In hospitality, personal data carries particular regulatory sensitivity, from the volume and type of data processed to the expectations of the people it belongs to. We provide data protection compliance consulting tailored to those realities, combining expert-level knowledge of data protection law with practical, sector-aware advice on policy, training, incident management and regulatory risk. Whether you need a compliance framework built from scratch or an existing one reviewed and strengthened, we help hospitality businesses meet their obligations with confidence and put data protection into practice.
Guest Data, CCTV and Venue Technology
Many venues use CCTV, access control, booking platforms and increasingly biometric technology such as facial recognition. These can create higher risks for individuals and often need a Data Protection Impact Assessment (DPIA) before they are used.
We help you assess and document this processing, set clear rules for access and retention, and handle requests for footage or personal data correctly. Our support also covers relationships with booking engines, payment providers and other suppliers.
Practical Privacy for Busy Teams
Hospitality teams are often large, seasonal and under time pressure, which makes clear, simple processes essential. We help you set out who is responsible for what, train staff on the situations they face every day and prepare for incidents such as a lost guest list or misdirected email.
Marketing is covered too, so email and SMS campaigns respect guests' choices under the Privacy and Electronic Communications Regulations (PECR).
Hotel Data Protection
Hotels hold guest records, payment details, identity documents and sometimes health or accessibility information. We help you protect this data, share it only where needed and delete it when it is no longer required.
Restaurants, Bars and Leisure Venues
From table bookings to membership schemes and events, we help venues collect only what they need and keep their records, policies and staff guidance up to date.
A bowling and leisure venue
The venue processes personal data about employees, customers, suppliers and freelancers, and uses CCTV and facial recognition technology on site. It had no documented policies or risk assessments and had already received subject access requests. We helped the venue close its compliance gaps and put governance in place, so roles are clear and documentation is kept up to date.
Read the case study →GDPR Hospitality FAQs
GDPR applies whenever a hotel, restaurant or venue processes personal data about guests, customers, staff or suppliers. That includes bookings, payments, CCTV, marketing, Wi-Fi sign-ups and employee records.
A Data Protection Impact Assessment (DPIA) is required where processing is likely to result in a high risk to individuals. Extensive CCTV monitoring, and particularly facial recognition or other biometric technology, will usually need one before it is introduced.
Why organisations choose us
Senior expertise
You work directly with an experienced data protection consultant, not a junior team. The person who scopes your project is the person who delivers it.
Clear communication
We explain what the law requires, what it means for you and what to do next, in plain English.
Practical, proportionate advice
We focus on what matters for your organisation: risk-based recommendations and documents your team will actually use.
Tailored to your organisation
We shape our work around your size, sector, systems and appetite for risk.
Not sure this is the right place to start?
The free review tells you where you stand across the whole organisation, and what's worth doing first. It's the same starting point for every engagement we run.